From instruction to a claim ready to issue in thirty-five days.
The protocol sets a thirty-day response window and we do not shorten it. What we compress is everything either side of it.
Instruction
File opened, matter reference issued, and your authority to correspond recorded in writing.
Audit
The tenancy, the lease and the rent account are reconciled. We find the defects now, not at the hearing.
Letter before claim
Issued by post and email with the full prescribed enclosures and proof of posting retained.
Response window
Thirty days. Where an offer arrives, we negotiate a documented repayment plan and monitor it.
Escalation
Bundle prepared and claim documentation completed for filing, or the file passed to instructed solicitors.
Who we act for
We take instruction from the party that owns the debt.
Individual landlords, portfolio owners and the corporate vehicles that hold them; freeholders and their management companies; and managing agents instructing on behalf of a named client. We do not act for tenants.